Privacy Policy

Last Updated: March 18, 2026

TERRAZZCO Brand Products by Concord Terrazzo Company respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.terrrazzco.com or use our SMS/text messaging services. Please read it carefully. By using our services, you agree to the practices described.

Information We Collect

We collect information in the following ways:

 

Information You Provide Directly: This includes information you voluntarily submit, such as:

  • Contact Information: Name, Email Address, Phone Number, Company Name, and Shipping Addresses when you fill out forms, request quotes, or contact us.
  • Communications: Records and copies of your correspondence if you contact us.
  • SMS Opt-In Data: Your phone number and consent records when you sign up for our SMS service.
  • Email Marketing Data: Your email address and any preferences you provide when signing up for our email newsletters or communications, managed through our email provider, Brevo.

 

Information Collected Automatically: When you visit our website, we may collect technical data like browser type, operating system, and browsing behaviors (page views, file downloads). This helps us understand how visitors use our site.

 

Cookies and Tracking Technologies: We may use cookies (small data files stored on your device) and similar technologies to enhance your experience, analyze site traffic, and customize content. You can set your browser to refuse cookies, but this may limit some site features.

How We Use Your Information

We use the information we collect to:

 

  • Provide, operate, and improve our website and services.
  • Respond to your inquiries, provide customer support, and fulfill your requests for quotes or information.
  • Send you administrative information, such as updates to our terms and policies.
  • Send you SMS/text messages per your consent (e.g., order updates, marketing), and manage your opt-in/out preferences.
  • Analyze trends and user behavior to enhance our website and develop new features.
  • Protect the security and integrity of our website and business.

Sharing Your Information

We value your trust and do not sell, trade, or rent your personal information to others for their marketing purposes. We may share information only in these limited circumstances:

 

  • Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., email delivery, SMS platform providers, website analytics), provided they agree to keep your information confidential. This includes our email marketing platform provider, which we use to manage and deliver our email communications.
  • Legal Requirements: If required by law, regulation, or legal process (such as a court order or subpeona), or to protect our rights, property, or safety, or the rights of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets. You would be notified via email and/or a prominent notice on our website of any change in ownership.

Your Choices and Rights

You have control over your information

 

  • Opt-Out of SMS: You may opt out of receiving SMS messages at any time by texting “STOP” to the number that texted you, or by contacting us at info@terrazzco.com / 704-921-4928.
  • Email Marketing: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
  • Cookies: Most web browsers allow you to manage cookie preferences through their settings.
  • Access and Update: You may request to review, update, or delete the personal information we hold about you by contacting us.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take the steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any updates. For material changes, we may notify you more prominently, such as via email or a site notice.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

 

TERRAZZCO Brand Products by Concord Terrazzo Company
1709 University Commercial Pl, Charlotte, NC 28213
Email: info@terrazzco.com
Phone: 704-921-4928